General Terms and Conditions (GTC)
Clement’s Store | Irena Klementová | Effective: March 2026
IMPORTANT NOTICE: The products are NOT intended for human consumption (ingestion, consumption). Sales are made exclusively for scientific research purposes or as collectibles. By confirming the order, the buyer declares that they will not use the products for consumption.The seller assumes no liability for misuse of the products.
Payment methods:
To exercise your right of withdrawal, you must inform us (Irena Klementová, Seitenstettengasse 5/37, 1010 Vienna, info@clements-store.at) by means of a clear statement (e.g. by e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form at the end of these GTC for this purpose.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal: If you withdraw validly, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery), within 14 days. The cost of returning the goods shall be borne by the customer.
Exceptions to the right of withdrawal (§ 18 FAGG): The right of withdrawal does not apply to goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. This applies in particular to opened product packaging.
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods:
Ordered on (*): ___________________________
Received on (*): ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Signature (only if submitted on paper): ___________________________
Date: ___________________________
() Delete as appropriate.*
Note: If seals have been removed for hygiene reasons, claims based on dislike are excluded (§ 18 FAGG by analogy). This does not apply in the case of a proven material defect.
The seller is not liable for damages resulting from misuse or improper use of the products. The buyer is solely responsible for compliance with the laws and regulations applicable in their country in connection with the purchase and possession of the products.
1. Scope of Application
These GTC apply to all contracts concluded between Irena Klementová (Clement’s Store, as per the imprint) and customers via the online shop clements-store.at. Deviating conditions of the customer do not apply. The contractual language is German; these GTC are also provided in English for the information of customers.2. Seller / Imprint
Irena Klementová Clement’s Store Seitenstettengasse 5/37, 1010 Vienna, Austria E-mail: info@clements-store.at Tel.: +420 728 748 370Note: The entrepreneur is a so-called small business owner (Kleinunternehmer) pursuant to § 6 para. 1 no. 27 UStG. VAT is neither charged nor shown.3. Conclusion of Contract
The display of products in the online shop does not constitute a binding offer, but an invitation to place an order. By clicking „Buy“ / „Order with obligation to pay“, you submit a binding offer. The contract is formed upon dispatch of the order confirmation by e-mail. We reserve the right to refuse orders without stating reasons (e.g. in the case of incorrect orders or unavailability of goods).4. Products and Product Descriptions
We sell Kratom (Mitragyna speciosa) products exclusively as collectibles, botanical raw material, and for research purposes.IMPORTANT NOTICE: The products are NOT intended for human consumption (ingestion, consumption). Sales are made exclusively for scientific research purposes or as collectibles. By confirming the order, the buyer declares that they will not use the products for consumption.The seller assumes no liability for misuse of the products.
5. Prices and Payment
All prices are stated in EUR. VAT is not shown (small business owner).Payment methods:
- Online orders: Payment in advance (bank transfer) or by card via a secure payment service provider. Goods are dispatched upon receipt of payment.
- Personal collection (Vienna): Cash payment on-site is possible. The collection address will be communicated after order confirmation.
6. Delivery
Delivery time for Austria and the EU: 3–7 business days from receipt of payment.Shipments are sent via Österreichische Post or DPD. Collectibles are shipped with insurance. Delivery delays do not entitle the customer to refuse payment.We deliver only to countries where the purchase and possession of kratom is legal. The customer is solely responsible for verifying the legal situation in their country.7. Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you took possession of the goods.To exercise your right of withdrawal, you must inform us (Irena Klementová, Seitenstettengasse 5/37, 1010 Vienna, info@clements-store.at) by means of a clear statement (e.g. by e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form at the end of these GTC for this purpose.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal: If you withdraw validly, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery), within 14 days. The cost of returning the goods shall be borne by the customer.
Exceptions to the right of withdrawal (§ 18 FAGG): The right of withdrawal does not apply to goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery. This applies in particular to opened product packaging.
8. Model Withdrawal Form
To: Irena Klementová, Seitenstettengasse 5/37, 1010 Vienna, info@clements-store.atI/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods:
Ordered on (*): ___________________________
Received on (*): ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Signature (only if submitted on paper): ___________________________
Date: ___________________________
() Delete as appropriate.*
9. Warranty and Claims
Statutory warranty rights pursuant to §§ 922 et seq. ABGB apply (2 years from handover). Please notify us of defects in writing (info@clements-store.at) within 2 months of their discovery.In the case of justified defects, we will, at our discretion, carry out repair, replacement, or reimbursement. In the event of a proven material defect, we will cover the cost of returning the goods.Note: If seals have been removed for hygiene reasons, claims based on dislike are excluded (§ 18 FAGG by analogy). This does not apply in the case of a proven material defect.
10. Liability
The seller’s liability exists only in cases of intent and gross negligence. Liability for slight negligence is — to the extent permitted by law — excluded.The seller is not liable for damages resulting from misuse or improper use of the products. The buyer is solely responsible for compliance with the laws and regulations applicable in their country in connection with the purchase and possession of the products.